Helpful Phrases:
There’s a misunderstanding
I'm afraid there's been a misunderstanding. I said fourteen, not forty.
This isn't what I meant
This isn't quite what I meant. Sales diminished but didn't plummet.
I don’t think you've understood
I don't think you've actually understood me. I am not against you.
It was not my intention
It was not my intention to offend you. I am sorry.
I’m sorry about the confusion
I'm sorry about the confusion. I thought Ms.Taylor was a customer.
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