HOW TO CORRECT WHAT’S WRONG

Helpful Phrases:


That is not right
Sorry, that is not quite right. Toronto is not the capital of Canada.
It’s wrong
It's all wrong. Can't you see the formula's incorrect?
You've made a mistake
You've made a mistake so it's your turn to set matters right.
That needs correction
Those figures need correction. We need to add maintenance costs.
This is different to
This is different to what we had agreed. You must change it.

HOW TO CORRECT MISUNDERSTANDING

Helpful Phrases:


There’s a misunderstanding
I'm afraid there's been a misunderstanding. I said fourteen, not forty.
This isn't what I meant
This isn't quite what I meant. Sales diminished but didn't plummet.
I don’t think you've understood
I don't think you've actually understood me. I am not against you.
It was not my intention
It was not my intention to offend you. I am sorry.
I’m sorry about the confusion
I'm sorry about the confusion. I thought Ms.Taylor was a customer.