Friday, November 30, 2012

HOW TO CORRECT MISUNDERSTANDING


Helpful Phrases:


There’s a misunderstanding
I'm afraid there's been a misunderstanding. I said fourteen, not forty.
This isn't what I meant
This isn't quite what I meant. Sales diminished but didn't plummet.
I don’t think you've understood
I don't think you've actually understood me. I am not against you.
It was not my intention
It was not my intention to offend you. I am sorry.
I’m sorry about the confusion
I'm sorry about the confusion. I thought Ms.Taylor was a customer.

Thursday, November 29, 2012

HOW TO ASK FOR PRONOUNCEMENT


Helpful Phrases:


Where do you stand?
Where do you stand regarding Leo's attitude? Are you for or against him?
Whose side are you on?
Whose side are you on? Ours or Starbucks'?
Who do you intend to back?
Who do you intend to back? Freddy or Peggy?
Which one do you agree with?
Which line of thought do you agree with, Mac?
Make up your mind, please.
Make up your mind, please. You have to choose between Jenny and me.

HOW TO ASK FOR CONTRIBUTION FROM OTHERS


Helpful Phrases:


What do you think?
What do you think about this proposal?
Would you like to add?
Would you like to add anything, Clive?
Has anyone else got anything?
Has anyone else got anything to contribute?
Are there any more?
Are there any more feedback?
How do you feel?
How do you all feel about this issue?

HOW TO ASK TO COMMENT


Helpful Phrases:


Could I make a point here?
Could I make another point here? Apart from high price, the space is too small.
I’d like to add
I'd like to add that Marlon has generally been right in his forecasts.
Could I say something?
Could I say something about Hugh's proposal?
May I interrupt?
May I interrupt you for a minute, Jess?
I’d like to make a comment.
I'd like to make a quick comment. We need to submit this in ten minutes.

HOW TO ASK FOR CONFIRMATION


Helpful Phrases:


Do you actually mean that?
Do you actually mean that CDB will be taken over?
Is it true that?
Is it true that Jonas is leaving?
Are you certain about this?
Are you completely certain that these numbers are correct?
Is it sure?
Is the takeover sure?
Are you positive?
Are you positive? If so, we'll buy the system.

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